FAQ

99% of orders leave the warehouse within 3-5 days of payment.

You will receive your order within 7 working days if based in the United States. PLEASE NOTE: In some cases, shipping may take longer due to various factors (i.e. time of year order placed such as Thanksgiving, Christmas, and other major holidays). As such, If we have already sent your order we will not be able to issue you a refund. For more information please contact us. Also please be aware some countries do take longer for orders to arrive for reasons out of our control like customs clearance and postage service efficiency etc. Overall most orders do arrive in 1-3 weeks from shipment but can take longer.

If you have not received your order within the time frame given for your order, please contact us and we will look further into your order immediately.

Our warehouses are located in the United States of America. We work only with the best and most experienced suppliers.

We have a large assortment of products not stocked in-house, when you order multiple items at a time, they may be shipped separately so they get to you faster. You may receive one item before the next, so don't panic if you don't receive all of your items at once…they are on the way :)

If an item doesn’t arrive or doesn't match the description, and your payment is eligible, we’ll reimburse the full cost of eligible purchases paid, excluding shipping costs. The customer will be liable for return shipping cost; some case return item may require tracking information. We do not offer refund or exchange for sale item(s). Please choose your item carefully. Damaged/ defective items must be returned in the original condition they were received in with all the accompanying accessories. You must provide us with an image of the item and email us at contact@mysurvivalprep.com for replacement. We offer 7 days guarantee after the item has been delivered for a replacement. Please contact us with the image provided. Do NOT send the item back to the sender address indicated on the package. Please email us for a returning address. Tracking is required for returning item(s).

We are not responsible for item(s) being misplaced or stolen after delivered (E.g. after delivered to your mailbox). We will ensure the item is delivered to your address according to information provided by you.

No, unfortunately we will not be able to change your shipping address once you have complete your order.

Your checkout is guaranteed safe using McAfee secure. You can pay with Paypal, Visa, Mastercard, American Express and Discover Network.

VIABILL allows you to pay the same but in 4 equal payments (0% interest).

Add an item to your cart and choose VIABILL. Enter your personal information in our secure checkout flow. When your order has been received you will receive an email form VIABILL regarding repayment.

Your first subscription order will process instantly and ship next business day (Monday to Friday with the exception of national holidays). You will receive your order within 7 working days if based in the United States.

You will receive your first order within 7 days of payment. Your subsequent will automatically process on the day that is listed in your account, at the interval you choose. You may change your interval and upcoming order date using your customer account.

Yes , we will need an email address for a subscription service. Please note that customer accounts are not required at the time of checkout. If you check out as a guest, you must create an account using your email address in order to access your subscription details.

Unlikely that you will incur any import taxes has many countries do not charge import duties on private items below a certain stated value. However, you may find that you have to pay taxes when goods you've ordered arrive in your country. Please note that all import taxes/duties are the buyer's responsibility.